Guides
How to put an agent on a shared mailbox without it embarrassing you: what to automate, what to keep behind an approval queue, and what the whole thing is called.
Email agents, inbox assistants, autoresponders and filters: what's actually different
Four kinds of email automation get called AI now, and only one of them does the work. A plain comparison of filters, autoresponders, inbox copilots and email agents.
What a business actually gets out of agentic email
Faster first replies, follow-ups that happen, and answers that don't change depending on who's on shift — plus the three situations where putting an agent on a mailbox is a waste of time.
How to automate support tickets with agentic email
The support@ triage blueprint: four branches, the escalation rules worth hard-coding, how to keep automated replies sounding like your team, and the mistakes that sink the first attempt.
How to automate hiring outreach with agentic email
The jobs@ blueprint: acknowledge every applicant, turn CVs into fields, screen against the criteria you published — and keep every rejection owned by a person.