Use cases
Every page here is one shared mailbox: what arrives, what the agent does with it, and which parts stay with a person. Start with whichever address is eating the most of somebody's week.
By mailbox
The shared address is the unit of work. Pick the one that is currently costing you the most.
- support@
Customer support email automation
A refund request comes in at 2am. It is read, categorised and drafted against your refund policy before anyone wakes up — and it is still sitting in the approval queue, because refunds are one of the categories you kept for yourself.
- sales@
Sales email automation
A prospect asks about pricing for forty seats at 16:50 on a Friday. By 16:52 they have your pricing answer and two suggested times, and the rep who owns it finds the thread already sorted on Monday.
- jobs@
Recruiting email automation
Fifty applications arrive overnight. By nine every one of them has been acknowledged, parsed and assessed against the ad, and the recruiter opens a shortlist with reasons attached instead of a raw inbox.
- billing@invoices@
Billing and invoice email automation
A customer asks on Saturday where their receipt went. They have the answer from your own billing page within the minute. The chargeback notice that arrived an hour later is already flagged, unanswered, and waiting for Monday.
- orders@support@
E-commerce order email automation
Three delivery questions arrive over lunch. All three come back with what your policy says about dispatch and tracking. The fourth email, about a parcel that arrived smashed, is sitting with a person and has not been answered by anything.
- office@it@
Internal operations email automation
A new starter asks about laptop setup on their first morning. IT gets the request, the starter gets the setup guide, and the office manager never becomes the switchboard.
By industry
Same pattern, different vocabulary — for the trades where the mailbox names give it away.
- dispatch@quotes@ops@
Email automation for logistics and freight
A track-and-trace request arrives at 06:00. By 06:01 the sender has a status reply built from your template, and the quote request that came in behind it is with the right lane owner, details extracted.
- leasing@maintenance@info@
AI email automation for real estate
A listing enquiry lands at 21:15 on a Saturday. It is answered in seconds with your standard reply and two viewing times, and the agent who owns the listing finds it summarised and waiting on Sunday morning.
- intake@info@
Email management for law firms
A new-client enquiry arrives during a deposition. By the time anyone is free it has been classified, the matter type and contact details are attached, the right practice group has it, and a firm-standard acknowledgement is sitting in the approval queue.